Terms and conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Woolbet Casino (the "Company", "we", "us" or "our"). By registering an account, depositing funds, playing games or otherwise using the site you confirm that you have read, understood and agree to be bound by these Terms. If you do not accept these Terms you must not access or use the services.

1 Legal Status

1.1 License Number

1.1.1 Woolbet Casino operates under a remote gaming licence issued in Curaçao. The licence number follows the standard Curaçao format (for example 8048/JAZ) and evidences compliance with core regulatory standards applicable to remote gaming operations.

1.2 Issuing Authority

1.2.1 The licence is issued and overseen by the Curaçao gaming authority. The authority monitors compliance with requirements relating to secure payments, fair play, random number generation and anti‑fraud controls.

1.3 Jurisdiction

1.3.1 Woolbet Casino is legally registered and supervised under Curaçao law for the purposes of providing remote gambling services. The Company implements KYC and anti‑money laundering procedures in accordance with applicable regulatory obligations in that jurisdiction.

1.4 Allowed to Operate in Canada

1.4.1 Woolbet Casino accepts players from Canada and provides localised options including Canadian Dollar (CAD) currency support. Acceptance of Canadian players is subject to compliance with these Terms and any applicable provincial rules governing gambling activity.

2 Registration and Login Process

2.1 Step-by-Step Process

2.1.1 To register an account you must complete the online registration form, provide accurate personal details, confirm that you meet the minimum age requirement for your jurisdiction, verify your email address and select a preferred currency and payment method. Once registered you may log in using the credentials you provide.

2.2 Is KYC/ID Verification Required

2.2.1 KYC (Know Your Customer) and identity verification are required in accordance with applicable AML obligations and to process certain transactions. Verification requests may include a valid photo ID, proof of address and documentation confirming payment methods. Verification is normally required prior to processing large withdrawals or when the account activity triggers review.

2.3 Time to Activate Account

2.3.1 Basic account activation occurs immediately after email confirmation and allows deposits and play. Full account verification required for withdrawals is completed once documentation is reviewed. Verification timelines vary and typically range from a few hours to 24–48 hours depending on the completeness of submitted documents and verification workload.

2.4 Terms of Registration (Minimum Age, One Account per User, and Restricted Countries)

2.4.1 You must be of legal gambling age in your jurisdiction to register (for Canada, at least 19 years old in most provinces; local provincial rules may differ). Only one account per person is permitted. Accounts originating from restricted jurisdictions, including the United States and other territories stated in these Terms, are not permitted. Canadian residents are eligible to register provided they comply with local law.

3 Games and Software Providers

3.1 Top Games

3.1.1 The platform offers a selection of popular titles, including modern video slots, classic fruit slots and hold‑and‑win mechanics. Featured games may include titles that are representative of common catalogue offerings.

3.2 Software Providers

3.2.1 Games are supplied by multiple third‑party studios. These providers operate under their own licences and testing regimes. Woolbet Casino contracts with recognised studios to deliver a mix of RNG and live dealer content.

3.3 Total Game Count

3.3.1 The game library comprises a large catalogue of titles spanning slots, table games and live dealer offerings. The catalogue size fluctuates over time as new games are added and older titles are removed.

3.4 Game Categories

3.4.1 Available categories include video slots, classic slots, jackpot games, blackjack, roulette, baccarat, poker variants, live casino tables, game shows and instant‑win formats. Category availability may vary by jurisdiction.

3.5 Provably Fair and Audits

3.5.1 RNG‑based games are audited by independent testing laboratories to verify randomness and stated return‑to‑player (RTP) values. Certain instant or crash‑type games may implement provably fair systems enabling outcome verification in accordance with the specific game rules.

4 Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 New players may be eligible for a welcome package composed of a deposit match and free spins where offered. Specifics, including match percentage, maximum bonus amounts and the number and value of free spins, are detailed at the point of offer and in the promotional terms.

4.2 Welcome Offers Specific to Canada

4.2.1 When offered, welcome promotions may be denominated in CAD and include regional variances such as additional spins on featured games or deposit benefits tailored to Canadian players. Eligibility is subject to these Terms and the promotional terms.

4.3 Process of Activation for Welcome Bonus

4.3.1 To activate a welcome bonus you must register, opt in where required, make the qualifying deposit and comply with any stated promo code requirements. The bonus funds and free spins are credited according to the promotional rules and after meeting the activation conditions.

4.4 Wagering Requirements

4.4.1 Bonuses are subject to wagering requirements which are stated with each promotion. Typical wagering requirements range in the thirty to forty times multiple of the bonus value or of the deposit plus bonus as specified. Game contribution percentages, maximum bet limits during wagering and any excluded games will be stated in the relevant bonus terms.

4.5 Time Limits

4.5.1 Promotional funds and free spins carry time limits for use and completion of wagering requirements. Timeframes vary by promotion and are specified in the applicable promotional rules. Unused or expired bonus funds and spins will be forfeited.

4.6 Recurring Promotions

4.6.1 Woolbet Casino may offer recurring promotions such as reload bonuses, free spins and tournaments. Terms, minimum deposit requirements and wagering conditions for recurring offers are published with each promotion.

4.7 Cashback Offers

4.7.1 Where cashback is offered it will be calculated over a defined period and under stated conditions. Cashback may be credited as real money or bonus funds and may be subject to lower or no wagering requirements as set out in the specific offer.

4.8 Reload Bonuses (List Any Available)

4.8.1 Reload bonuses, when available, include midweek and weekend reloads, high‑roller reloads and similar offers. Each reload promotion carries its own minimum deposit, bonus percentage and wagering conditions.

4.9 Free Spins Bonuses

4.9.1 Free spins are awarded under the conditions specified in the relevant promotion. Winnings from free spins are credited according to the promotional rules and may be subject to wagering and maximum conversion limits.

4.10 General Bonus Terms and Conditions

4.10.1 All bonuses are subject to the general bonus terms, which include one bonus per household rules, maximum allowed bets during wagering, restricted game lists, conversion caps and anti‑abuse provisions. The Company reserves the right to cancel or withhold bonuses and winnings in cases of suspected abuse or breach of promotional rules.

5 VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

5.1.1 Woolbet Casino operates a tiered VIP and loyalty programme. Benefits may include increased cashback, priority support, faster withdrawal processing and exclusive promotional invitations. Specific tier names, benefits and qualification criteria are published within the loyalty programme documentation.

5.2 How to Qualify

5.2.1 Advancement through tiers is typically based on wagering activity and accumulation of loyalty points. Points allocation and tier thresholds are defined in the loyalty programme rules.

5.3 Loyalty Program Description

5.3.1 Loyalty points are awarded on qualifying wagers and may be redeemed for bonus funds or other rewards in accordance with set conversion rates and redemption rules.

5.4 Loyalty Program Rules

5.4.1 Loyalty points have no monetary value until redeemed according to the programme rules. Points and benefits may expire after periods of inactivity. The Company may adjust programme parameters and will notify affected members where practicable.

6 Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

6.1.1 Deposits are accepted using the payment methods published in the cashier, which may include debit and credit cards, Interac e‑Transfer, major e‑wallets and certain cryptocurrencies. Minimum deposit amounts typically begin at CAD 10–20. Processing for deposits is generally immediate. The Company does not normally charge deposit fees; however external payment providers or banks may apply fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2.1 Withdrawals are processed using available methods listed in the cashier and may include bank transfer, card refunds, e‑wallets and cryptocurrencies. Minimum withdrawal amounts commonly range from CAD 20–50. Processing times vary by method and may be near‑instant for e‑wallets and crypto, and several business days for bank transfers. Withdrawal limits, including daily and weekly maximums, apply and may depend on VIP status. The Company endeavours to process withdrawals without charging fees, but external provider fees may apply.

7 Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1.1 Bonus usage is governed by wagering multipliers, maximum bet limits during wagering, and a list of excluded or reduced‑contribution games. Exceeding maximum bet limits, engaging in prohibited strategies or playing excluded games while using bonus funds may result in forfeiture of bonus funds and associated winnings.

7.2 Deposit Limits

7.2.1 Players may set personal deposit limits on a daily, weekly or monthly basis through account settings or by contacting support. The Company may also impose default limits for risk management purposes.

7.3 Withdrawal Limits

7.3.1 Withdrawal limits, including maximum daily or weekly cash‑out amounts, may apply. Large wins may be subject to additional verification and may be paid in instalments in accordance with the withdrawal policy published by the Company.

7.4 Account Restrictions

7.4.1 The Company may restrict, suspend or close accounts suspected of fraud, money‑laundering, bonus abuse, multi‑accounting or other breaches of these Terms. Self‑excluded or permanently excluded players are not permitted to reopen accounts until the exclusion period has expired and in accordance with the applicable procedures.

7.5 Amendments and Notices

7.5.1 The Company may amend these Terms from time to time. Amendments are effective upon posting to the site or notification to the account email address. Continued use of the services after changes are posted constitutes acceptance of the amended Terms.

7.6 Termination

7.6.1 The Company may terminate or suspend access to the services for breach of these Terms, regulatory requirement, or other legitimate reason. On termination, unused bonus balances and unprocessed wagers may be voided in accordance with the Terms and applicable promotion rules.

7.7 Disputes

7.7.1 Disputes arising out of or in connection with these Terms should in the first instance be raised with customer support. If a dispute cannot be resolved informally, it will be handled in accordance with the dispute resolution provisions applicable under the laws of the licensing jurisdiction.

8 Mobile and Technical Features

8.1 App Availability (iOS/Android)

8.1.1 The platform is accessible via modern mobile browsers. Where a native app is made available for iOS or Android, download and installation instructions are published on the site. App availability, size and features are subject to change and to the rules of the relevant app stores or distribution channels.

8.2 Mobile Browser Optimization

8.2.1 The website is designed to be responsive for smartphones and tablets, providing touch‑friendly navigation and optimised game loading. Performance and feature parity may vary by device and browser.

8.3 User Experience and Speed on Mobile

8.3.1 Mobile users may experience adaptive streaming quality for live dealer games and caching to improve navigation speed. Game performance depends on device capabilities and network conditions.

8.4 Process of Registration on Mobile

8.4.1 Account registration and verification can be completed via mobile. Uploads for KYC documentation may be submitted by photographing documents with the device camera and completing the secure upload process.

9 Security and Fair Play

9.1 SSL & Encryption Standards

9.1.1 The Company employs industry standard encryption technologies (such as TLS) to protect data in transit between players and Company servers. Users must maintain the confidentiality of account credentials and immediately notify support of any unauthorised access.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

9.2.1 Random number generators and game fairness are independently tested by recognised testing laboratories. Published RTP figures and audit information reflect independent testing where applicable. The Company relies on supplier certifications to ensure fairness of third‑party games.

9.3 Customer Support (Channels, Response Time)

9.3.1 Customer support is available through the channels published on the site. Live chat typically provides immediate assistance during operating hours and email enquiries are answered within a reasonable time frame as stated by the Company.

9.4 Support Availability (Hours, Languages)

9.4.1 Support is provided in English and in additional languages as published by the Company. Support hours and language coverage are displayed on the site and may vary by season.

10 Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1.1 The Company provides tools to assist players in controlling gambling activity, including deposit limits, session reminders, time‑out options and self‑exclusion. Players are encouraged to use these tools where appropriate and to contact support for assistance.

10.2 Links to Support Organizations

10.2.1 The Company provides information on problem gambling and may direct players to external support organisations. Players in Canada should consult local provincial resources and problem gambling support services for confidential assistance.

11 Advantages and Disadvantages

11.1 Pros

11.1.1 The platform offers a broad game library, multiple deposit and withdrawal methods including certain cryptocurrencies, promotional and loyalty programmes, and standard security measures and independent game audits.

11.2 Cons

11.2.1 As an internationally licensed operator, protections differ from those provided by some national regulatory bodies. Localised resources, including French‑Canadian support, may be limited and KYC processes can delay withdrawal processing. These factors should be considered when evaluating use of the service.

12 General Casino Information

12.1 Year Founded

12.1.1 The Company operates as a contemporary online gaming platform and maintains an active presence in 2026.

12.2 Operator/Parent Company

12.2.1 The service is operated by an iGaming company incorporated in the licensing jurisdiction. The operator manages licensing, payment processing arrangements and relationships with software providers and affiliates.

12.3 Supported Languages

12.3.1 The primary language for the site is English. Interface support may also be available in additional languages, including French where indicated on the site.

12.4 Accepted Countries

12.4.1 Woolbet Casino accepts players from jurisdictions where offshore gambling is expressly permitted. Acceptance of players is subject to these Terms and to any restrictions published by the Company.

12.5 Restricted Countries

12.5.1 Access from certain territories is restricted. The list of restricted countries is set out in the Company’s Terms and on the registration page and typically includes jurisdictions such as the United States and other territories where offshore casino operations are prohibited.

12.6 Short Brand Description

12.6.1 Woolbet Casino is an online casino platform offering a multi‑provider game catalogue, account management, secure payments and a range of promotional and loyalty features. The platform is designed to be accessible across devices and to support responsible gambling.

12.7 Contact

12.7.1 For questions, complaints or support please contact customer service at [email protected]. We aim to respond to all enquiries promptly and in accordance with the customer support information published on the site.

13 Miscellaneous

13.1 Entire Agreement

13.1.1 These Terms, together with any documents expressly referred to, constitute the entire agreement between you and the Company in relation to the services.

13.2 Severability

13.2.1 If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

13.3 Governing Law

13.3.1 These Terms are governed by the laws applicable to the Company’s licensing jurisdiction. To the extent permitted by applicable law, disputes will be subject to the jurisdiction of the competent courts of that jurisdiction.