Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have under data protection law.

Scope and acceptance

This Privacy Policy applies to our website, mobile interfaces, any downloadable applications we provide, and to accounts you create with us. By accessing our services or creating an account you accept the practices described in this policy.

Our legal status and regulatory context

We operate under a remote gaming license issued by the Curaçao gaming authority. That regulatory context means we must collect and process certain information to meet legal, security, and anti‑fraud obligations. We will always process your personal data in accordance with applicable data protection laws.

Information we collect

We collect the types of information you provide when you use our services and information generated automatically when you use our website or apps. Typical categories include:

• Account information: name, date of birth, email address, chosen password, and currency preference.
• Identity and verification data: documents or images needed to verify identity and address where required by law or our internal policies (for example, when identity verification is required before certain account activities).
• Contact and communication data: correspondence you send to us and records of communications with our support team.
• Usage and technical data: device identifiers, IP addresses, browser and operating system details, pages visited, games played, preferences, and session duration.
• Marketing and preferences: your communication preferences and any consents you give for marketing messages.
• Responsible‑gambling and risk data: interactions with our responsible‑gambling tools, limits you set, and any self‑exclusion choices.

How we use your information

We use personal data for purposes necessary to provide our services and meet legal obligations, including:

• Creating and administering your account and providing access to the site and games.
• Verifying identity where required to prevent fraud, comply with anti‑money‑laundering rules, and meet licensing obligations.
• Operating, improving and personalizing our services, including customised promotions and loyalty benefits.
• Handling your enquiries and providing customer support.
• Maintaining security, detecting and preventing fraud and abuse, and ensuring fair play.
• Providing responsible‑gambling tools, monitoring for risky behaviour, and enforcing exclusions or limits you set.
• Fulfilling legal and regulatory obligations and cooperating with competent authorities when required.

Legal bases for processing (including GDPR)

Where applicable, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract: to provide and manage your account and our services.
• Legal obligation: to comply with regulatory, licensing or law‑enforcement requirements.
• Legitimate interests: for security, fraud prevention, service improvements, and protecting our rights and other users, provided these interests are balanced against your rights.
• Consent: where we ask for your permission (for example, for certain marketing communications or non‑essential cookies). You can withdraw consent at any time.

Sharing and disclosure of information

We may share your personal information in limited circumstances:

• With service providers and business partners who perform services on our behalf (for example, technical hosting, identity verification, security monitoring, and customer support).
• With regulators, law‑enforcement or other authorities when required by law or a valid request.
• To prevent or investigate fraud, security breaches, or other unlawful activity affecting you or others.
• With trusted third parties involved in operating aspects of our service, including game providers and analytics providers, to the extent necessary to deliver the service.

We require partners to protect your data and only process it for permitted purposes.

International transfers

Your personal data may be processed in jurisdictions outside your country of residence. When data is transferred internationally we take steps to ensure appropriate safeguards are in place to protect your information consistent with applicable law.

Data retention

We retain personal data only for as long as needed to provide services, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary by type of data and legal requirement. Where the law permits, we securely delete or anonymize data that is no longer needed.

Your rights

Where applicable, you have rights regarding your personal data, including:

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate or incomplete information.
• Right to request deletion of personal data in certain circumstances.
• Right to restrict or object to certain processing activities, including direct marketing and profiling based on legitimate interests.
• Right to data portability where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent where processing is based on consent.

To exercise your rights please contact us at [email protected]. We will respond in accordance with applicable law. If you are subject to GDPR and remain unsatisfied, you may lodge a complaint with your competent data protection authority.

Security

We use technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, or alteration. Measures include encryption of data in transit, access controls, and procedures to manage and limit internal access to personal information.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, improve performance, remember preferences, and support analytics and marketing. Some of these cookies are necessary for the service, while others require your consent. You can manage cookie preferences through your browser or our cookie controls where provided.

Automated decisions and profiling

We may use automated systems to help detect fraud, assess risk, and deliver personalised offers. Where automated decision‑making produces legal effects or similarly significantly affects you, we will provide information and, where required by law, a way to request human review.

Third‑party content and game providers

Our service integrates games and content from third‑party providers. Those providers may collect and process data in line with their own privacy practices when you interact with their content. We encourage you to review any third‑party privacy notices to understand how they use your information.

Mobile and technical features

When you register or use our service from a mobile device you may be asked to provide the same information as on desktop. Mobile apps may access device capabilities with your permission (for example camera to upload verification documents). We process these data to deliver and improve mobile functionality.

Responsible gambling and safety

We collect and use information to provide responsible‑gambling tools and to identify and support customers who may be at risk. This includes processing your activity data and any information you share with our support team to offer appropriate assistance and apply limits or exclusions when necessary.

Children

Our services are not intended for individuals under the minimum legal age for gambling in their jurisdiction. We do not knowingly collect personal information from minors. If we learn that we have collected data from someone under the applicable minimum age, we will take steps to remove that information.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes we will post a revised policy and indicate the date it was last updated. Significant changes that affect how we process your information will be communicated more prominently where required by law.

Contact us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at [email protected].